Contact Support

If you need help using ZeroDose — signing in, resetting your password, or a problem with a screen or report — the support team is available by email:

Before you write

• If you cannot sign in and your password is the problem, use the forgot password flow on the login page.
• Include the email address or username associated with your account.
• Say which organization or program role you work under, so we can route your request to the right place.
• Describe what you were doing, what you expected to happen, and what actually happened.

What not to include

Never send passwords in email, and avoid including the sensitive personal or health data of individual children or households. Support will not ask you for a password, and records should be discussed in context rather than copied into messages.

What to expect

The support team reviews requests during normal working hours and will respond to the address you wrote from. For issues affecting patient safety or the whole system, please mark the message urgent and, where possible, notify your administrator at the same time.