Terms of Service

ZeroDose is a digital child-health and immunization system that supports registering children and households, recording vaccinations, and monitoring immunization coverage. It is operated for authorized personnel of the public health system and is developed by MERQ Consultancy. These terms govern access to and use of the application.

Access is provided through accounts issued by the program to authorized users — health workers, supervisors, managers and administrators. You may use the system only for your authorized role and scope, and you must keep your login credentials confidential and private. You are responsible for activity performed under your account.

• Provide accurate information within the scope of your role;
• Use the system for its intended public-health purposes, not for unrelated personal use;
• Keep credentials secret and report suspected compromise to your administrator or support;
• Not access records or functions beyond your permission;
• Not attempt to bypass security, role-based restrictions, or audit controls.

You must not use the system to transmit malware, to interfere with or overload the service, to probe or circumvent its security, to harvest or scrape data, or to engage in any unlawful or abusive activity. Records contain sensitive personal and health information and must be handled in accordance with applicable data-protection and confidentiality obligations.

ZeroDose and its content, including its software, design and documentation, are developed and licensed by or for the program and its developer MERQ Consultancy. Use of the system does not transfer any ownership or rights beyond a limited right to use the service for its intended purpose.

The service is provided to support routine program operations. Like any hosted system it may be temporarily unavailable from time to time for maintenance, network, or technical reasons, and the operators do not guarantee uninterrupted availability.

The service is provided “as is” and “as available”. To the fullest extent permitted by law, the operators make no warranties beyond those stated here and are not liable for indirect, incidental, or consequential losses arising from use of the system. Health decisions remain the professional responsibility of licensed personnel.

Accounts are issued and controlled by the program. Access may be suspended or terminated for misuse, breach of these terms, or when an individual no longer holds the role for which the account was issued. If you believe an action has been taken in error, contact your administrator or the support address below.

The system is improved continuously, and these terms may be updated as the service evolves. Continued use of the system after changes take effect constitutes acceptance of the updated terms.

Questions about these terms or about the system can be directed to support@merqconsultancy.org.